Head of VIP

You will own the VIP programme end to end: who qualifies, what they receive, how the team communicates with them, and how the segment performs commercially. This is a leadership role with a small team of VIP managers reporting to you.

Responsibilities

• Define and evolve VIP tiers, benefits and qualification criteria
• Lead and coach the VIP management team, setting standards for how partners are handled
• Build retention and reactivation strategies grounded in player data, not intuition
• Design personalised offers and control their profitability
• Own segment reporting: revenue, retention, churn and bonus cost

Requirements

• 3+ years in VIP or retention management within iGaming
• Experience managing people and setting service standards for a team
• Strong analytical grounding — you should be able to defend a bonus budget with numbers
• Excellent communication and a genuinely service-oriented mindset
• English at B2 or above; additional languages are an advantage

What we offer

• Fully remote work with a performance-based bonus tied to segment results
• Authority to shape the programme rather than execute someone else’s version
• Analytics and CRM support for every campaign
• Paid vacation, sick leave and travel to industry events