Product
Head of VIP
We're looking for a Head of VIP to manage and develop our high-value player segment.
- làm việc từ xa
- toàn thời gian
You will own the VIP programme end to end: who qualifies, what they receive, how the team communicates with them, and how the segment performs commercially. This is a leadership role with a small team of VIP managers reporting to you.
Responsibilities
- Define and evolve VIP tiers, benefits and qualification criteria
- Lead and coach the VIP management team, setting standards for how partners are handled
- Build retention and reactivation strategies grounded in player data, not intuition
- Design personalised offers and control their profitability
- Own segment reporting: revenue, retention, churn and bonus cost
Requirements
- 3+ years in VIP or retention management within iGaming
- Experience managing people and setting service standards for a team
- Strong analytical grounding — you should be able to defend a bonus budget with numbers
- Excellent communication and a genuinely service-oriented mindset
- English at B2 or above; additional languages are an advantage
What we offer
- Fully remote work with a performance-based bonus tied to segment results
- Authority to shape the programme rather than execute someone else’s version
- Analytics and CRM support for every campaign
- Paid vacation, sick leave and travel to industry events